Complimentary calibration and shipping on institutional orders
Good to know
Everything you need, answered
The details that matter to surgical teams and procurement — laid out plainly, no back-and-forth.
- Instrument quality
- Every instrument is forged from premium surgical-grade steel and finished by hand for precise, dependable performance. Each piece passes individual inspection before it leaves us, so what arrives is ready for the OR.
- Delivery
- Orders are dispatched within one working day with full tracking. Standard delivery arrives in 2–4 working days; expedited options reach your facility next day when you order before 2pm.
- Institutional ordering
- Hospitals and procurement teams get consolidated invoicing, volume pricing, and a dedicated account contact. Request a formal quote and we'll turn it around within one working day.
- Sterilization
- Instruments ship clean but non-sterile, ready for your facility's validated autoclave protocols. Each item is compatible with standard steam sterilization cycles, with care guidance included.
- Warranty
- Every instrument carries a lifetime guarantee against manufacturing defects. If a fault appears that never should have, we repair or replace it — no charge, no delay to your workflow.
- Returns
- Unused instruments in their original packaging can be returned within thirty days for a full refund, processed back to your original payment method or account.
- Support
- Our specialists answer email within one working day, Monday to Friday, 9am to 6pm. For clinical or procurement questions, we'll connect you with the right person directly.
Surgipro vs. standard suppliers
What you gain when precision is the standard, not the exception.
| Feature | Surgipro | Others |
|---|---|---|
| Aerospace-grade surgical steel | Yes | No |
| Ergonomic balance tested by surgeons | Yes | No |
| Lifetime precision guarantee | Yes | No |
| Individually inspected before shipping | Yes | No |
| Dedicated procurement support | Yes | Yes |
